Customer Obsession: Customers are at the center of whatever we do at Urban Ladder. We ensure that we get the right customer solution in all our initiatives. We establish a long-term relationship with every customer and aim to delight them in every interaction. We aim to set the global benchmark for customer happiness scores.
Honesty & Transparency: We are honest, ethical, and trustworthy in the way we
live life. We hold the highest standards of corporate governance in all our
activities. We communicate transparently with all our stakeholders. When we
make mistakes, we are honest and upfront about owning up to them.
Action Orientation: We have a bias for action. We empower our teams to take
fast and well informed decisions. We continuously iterate and learn from our
mistakes. Scale and robustness are built in as we move along.
Stepping Up: We take charge, go the extra mile, and think differently to find
innovative solutions. When in doubt, we push ourselves harder to solve newer
challenges and get better solutions.
Efficiency: We are here to build a long-term sustainable business. We aim to do
more with less and focus on zero waste. We believe that a self-sustaining
business will be responsible and solve customer problems in the right manner