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A lot of care has gone into choosing the materials that go into making your sofa. And with continued care, they will share your address for many years. Please keep the following in mind to ensure a long life for your sofa: Avoid outdoor use and exposure to water or prolonged moisture. Avoid exposure to direct heat or sunlight as this can cause the sofa colour to fade. Keep sharp objects away from your sofa. A little tear on the fabric cover may be hard to repair. If you have removable back cushions (or put extra cushions on your sofa), do reverse them periodically and fluff them up while arranging so that the cushion stays even. Vacuum your sofas periodically with a soft bristled brush attachment or lightly brush them to keep general dirt and dust off the sofa and prevent any embedding between the fibres. Try to avoid food and drink spillage of any kind. If spills occur, do not leave unattended. In case of a stain, a water-free fabric cleaner can be used. However, avoid applying the cleaner directly on the stain as this can cause damage to the fabric and fade colour. Pour the cleaner onto a clean cloth and test its effect on a hidden area of the sofa before cleaning the stain with the cloth. A professional scotchguard treatment is one of the easiest and most effective options to protect against spills or stains and keep pet hair at bay. Getting your sofa professionally cleaned once every 6-8 months will not only take care of the nooks and corners that you can't reach, it will also make it more durable. Fibre-filled backs and armrests will flatten with regular use. However, they can be brought back to shape as easily as a normal pillow. Leatherette products need to undergo periodic maintenance to prevent cracking or peeling in the long run. Vinyl conditioner or leather conditioner needs to be applied to the product every 3 to 4 months for a long product life
All wood products, go through an intense 3-step treatment for any termites, borers and pests The wood used in the furniture is perfectly seasoned for optimum moisture content, to reduce the possibility of seasonal expansion or contraction of the products. Post manufacturing, each product has gone through a stringent quality checking process in 3-stages, with a checkpoint of over 50 quality aspects We go to crazy lengths to ensure our sellers and we hold the badge of quality. We continuously look for feedback to improve the same. So please let us know! Most of our furniture is made of natural materials, which will have natural differences and the occasional minor blemish
Customer Obsession: Customers are at the center of whatever we do at Urban Ladder. We ensure that we get the right customer solution in all our initiatives. We establish a long-term relationship with every customer and aim to delight them in every interaction. We aim to set the global benchmark for customer happiness scores. Honesty & Transparency: We are honest, ethical, and trustworthy in the way we live life. We hold the highest standards of corporate governance in all our activities. We communicate transparently with all our stakeholders. When we make mistakes, we are honest and upfront about owning up to them. Action Orientation: We have a bias for action. We empower our teams to take fast and well informed decisions. We continuously iterate and learn from our mistakes. Scale and robustness are built in as we move along. Stepping Up: We take charge, go the extra mile, and think differently to find innovative solutions. When in doubt, we push ourselves harder to solve newer challenges and get better solutions. Efficiency: We are here to build a long-term sustainable business. We aim to do more with less and focus on zero waste. We believe that a self-sustaining business will be responsible and solve customer problems in the right manner
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